Useful Information & Frequently Asked Questions
Where do you ship to?
We currently ship to addresses in the United Kingdom, Ireland, France, Germany, Portugal The Netherlands, Canada, New Zealand, Australia and the USA. If you would like your order shipped to a country that we haven't listed above, please send us a message and we'll provide a quote. Please be aware that for international deliveries buyers are responsible for any import duties and taxes.
We will ship orders to a parcel forwarding company based in the UK, however we are not responsible for the parcel once it has been delivered to the forwarding company.
What is your current turnaround time?
If you require an item sooner that the turnaround time shown below, please get in contact with us before placing an order and we will let you know what we can do. Please note that at busy times of year such as Christmas, Mothers Day, Fathers Day, Easter etc we are unlikely to be able to express any orders.
Turnaround times are calculated from the day after your order is placed.
CHRISTMAS ORDER CUT OFF INFORMATION: Our order cut off is Sunday 7th November for guaranteed shipping before Christmas. Orders placed up to and including the 7th November are subject to the turnaround times shown below. Orders placed from the 8th November are not guaranteed to ship before Christmas and will be subject to an additional TWO WEEKS
added to each of the turnaround times shown below.
Home Decor & Accessories (not listed below) - 4-5 week turnaround time.
Prints - ship within 2 working days.
Mugs - ship within 10 working days directly from our printer.
Food Boards - 4 - 5 week turnaround time.
Wall clocks - up to 7 weeks
Watch Straps - up to 4 weeks
Orders containing items from more than one of the above categories will default to the longest turnaround time as we ship all items together (excluding mugs which ship direct from our printer).
How will I know my order is on it's way?
As soon as your order ships, you will be emailed a shipping notification email confirming that a little piece of magic is now heading to your door.
The shipping method will vary based upon the items ordered. All items, other than our prints, are sent using either a fully tracked or signed for service.
We are not responsible for delays with couriers or Royal Mail once we have shipped your items.
Do you accept canellations, returns or refunds?
Because our items are made to order to your requirements, unless they arrive damaged or defective, we do not accept order cancellatios or returns. Please ensure that you have checked the turnaround time for the item(s) you are ordering.
Sourced and Made With Care
All of the wood that we use is FSC certified, promoting responsible forest management. Like us, each piece of wood has its own characteristics... a different grain and different knots. This means every piece is individual and crafted with love and care specifically for you.