FAQ's

Where do you ship to? 

We currently ship to addresses in the United Kingdom, Ireland, France, Germany, The Netherlands and the USA. If you would like your order shipped to a country that we haven't listed above, please send us a message and we'll provide a quote. Please be aware that for international deliveries buyers are responsible for any import duties and taxes.
We will ship orders to a parcel forwarding company based in the UK, however we are not responsible for the parcel once it has been delivered to the forwarding company. 

What is your current turnaround time?

If you require an item sooner that the turnaround time shown below, please get in contact with us before placing an order and we will let you know what we can do. Please note that at busy times of year such as Christmas, Mothers Day, Fathers Day, Easter etc we are unlikely to be able to express any orders.

Current Turnaround Time: Last Updated 27/01/2021

Prints - ship within 1 working day.

Mugs - ship within 10 working days directly from our printer.

Wooden Home Decor - ORDERS PLACED FROM 27/2: 7 weeks, orders before this date are 6 weeks 

Wall clocks - upto 8 weeks (exc House Wall Clock which is  7 weeks)

How will I know my order is on it's way?

All of our wooden home decor is shipped using tracked courier services. The exact courier will vary depending on the weight / size of the items ordered and if you are in the UK or an International customer. As soon as your order ships, you will be emailed a shipping notification email, this will contain a tracking link for your parcel. 

Our prints and hanging decorations are shipped using Royal Mail Second Class Postage for UK Customers and Royal Mail International Standard for our International customers. 

We are not responsible for delays with couriers or Royal Mail once we have shipped your items.

Do you accept canellations, returns or refunds? 

Because our items are made to order to your requirements, unless they arrive damaged or defective, we do not accept order cancellatios or returns. Please ensure that you have checked the turnaround time for the item(s) you are ordering.

Sourced and Made With Care

All of the wood that we use is FSC certified, promoting responsible forest management. Like us, each piece of wood has its own characteristics... a different grain and different knots. This means every piece is individual and crafted with love and care specifically for you. 

©2020 Once Upon a Mouse Designs. Based in Verwood,  Dorset

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